These resources have been developed by the Eastern Sector Development Team and/or the former EMR Alliance (prior to July 2019) to provide you with information and practical tools to assist you in your work. If you need support with any of these resources please use the contact us page to send us a message.

Inclusive Service Specific Assessment & Care Planning (2018)

• With significant changes to the way people access aged care services including the separation of assessment and service delivery service providers now need  to think differently about the way they welcome clients into their services.  These resources have been developed to support service providers to reflect on their assessment and planning processes with the view to reducing duplication and delivering a streamlined and person centred approach to service delivery. 

Connecting through Inclusive Communication Practices (2017)

• a practical resource designed to support the use of appropriate language and inclusive communication approaches  to ensure that people accessing your services feel welcomed, valued and understood.  It includes information to support you to have meaningful conversations that are person centred and consider each person's diversity. It also includes information and tools that you can use with your staff, volunteers and consumers to develop new communication material or when reviewing existing communication material

Building Culturally Inclusive Social Support Groups (2017)

• a series of help sheets  designed  to support organisations who wish to  open their English-speaking Social Support Groups (SSG) to people with no or low English proficiency  and to ensure participants feel welcome and included

Connecting the Pieces- Video & Guide (2016)

• articulates the unique aspects of diversity and person centred care, the relationship between these approaches, how they influence each other and the need for diversity and person centred care to be understood throughout the continuum of the persons journey through the service system

Goal Directed Care Planning Toolkit (2015)

• developed with the support of the EMR Alliance members as part of the ASM round 2 seeding grant project. The toolkit includes information and guidelines to support organisations review their systems that support goal directed care planning and evaluate their practice

EMR Alliance YouTube Channel
This Channel is a collection of videos compiled by the EMR Alliance covering diversity, person centred care and wellness related topics. It has many personal stories that can be used to understand the potential barriers someone may experience when accessing services and provides and opportunity to review your services from the perspectives of different clients.


Consumer Feedback Toolkit (2015)​

• designed to support organisations in the EMR to develop and implement effective and efficient consumer feedback systems that are appropriate for a diverse range of clients

EMR Dementia Directory (2013)

• this directory has been developed to complement the publication 'A guide to services for people with dementia and their carers 2012'. It contains contact information for Victorian & Commonwealth funded HACC services services and specialist dementia servics located within the EMR or are located elsewhere but available to EMR residents
• 2 versions- online and print 

Supporting Volunteers to take an Active Service Approach (2013)

• the kit was designed for HACC funded organisations with a volunteer workforce. It provides key messages about engaging volunteers in an ASM approach with a focus on change management, recruitment, induction and on-going training and support. Th kit includes a workbook and 12 Volunteer handouts, including translated material which service providers can use to support volunteer training

Healthy Ageing Project (2013)-Orientation to Healthy Ageing Principles for Allied Health

• this resource was led by Manningham Community Health Service (Access Health & Community Service) in partnership with Inner East Community Health Service (Access Health & Community Service), Whitehorse Community Health Service (Carrington Health) and Monash Link Community Health Service (Link Health & Community Service)
• the resource promotes the principles of ASM, person centred thinking and goal directed care planning and includes a suite of allied health care plan examples

Evaluation

• evaluation is a critical part of continuous improvement and was a focus of the EMR alliance project and research working group. A series of resources have been developed to support organisations setup and complete evaluations

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