These resources have been developed by the Eastern Sector Development Team to provide you with information and practical tools to assist you in your work. If you need support with any of these resources please use the contact us page to send us a message.
Connecting the Pieces- Video & GuideThrough an animated video, the diversity jigsaw and discussion topics this resource articulates the unique aspects of diversity and person centred care, the relationship between these approaches, how they influence each other and the need for diversity and person centred care to be understood throughout the continuum of the persons journey through the service system
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Supporting volunteers to take an inclusive wellness approach This resource is designed for service providers with a volunteer workforce, supporting them to build their capacity on wellness, diversity and inclusion principles and how they contribute to service quality and positive outcomes for clients.
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Connecting through StoriesConnecting through stories shares personal stories from clients and staff, provide advice and good practice in regards to diversity, inclusion, wellness and reablement. It allows us to connect with people and understand how and why inclusive person-centred approaches are necessary.
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This Channel is a collection of videos compiled by the ESDT covering diversity, person centred care and wellness related topics. It has many personal stories that can be used to understand the potential barriers someone may experience when accessing services and provides and opportunity to review your services from the perspectives of different clients.
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With significant changes to the way people access aged care services including the separation of assessment and service delivery service providers now need to think differently about the way they welcome clients into their services. These resources have been developed to support service providers to reflect on their assessment and planning processes with the view to reducing duplication and delivering a streamlined and person centred approach to service delivery.
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This resource has been designed to support the use of appropriate language and inclusive communication approaches. Adopting these approaches will ensure that people accessing your services feel welcomed, valued and understood. It includes information to support you to have meaningful conversations that are person-centred and consider each person's diversity. It also includes information and tools that you can use with your staff, volunteers and consumers.
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This resource provides, research and a series of help sheets designed to support organisations who wish to open their English-speaking Social Support Groups (SSG) to people with no or low English proficiency and to ensure participants feel welcome and included.
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Developed with the support of the EMR Alliance members as part of the ASM round 2 seeding grant project. The toolkit includes information and guidelines to support organisations review their systems that support goal directed care planning and evaluate their practice
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Designed to support organisations in the EMR to develop and implement effective and efficient consumer feedback systems that are appropriate for a diverse range of clients
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This resource was led by Manningham Community Health Service (Access Health & Community Service) in partnership with Inner East Community Health Service (Access Health & Community Service), Whitehorse Community Health Service (Carrington Health) and Monash Link Community Health Service (Link Health & Community Service). The resource promotes the principles of ASM, person centred thinking and goal directed care planning and includes a suite of allied health care plan examples
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Evaluation is a critical part of continuous improvement and was a focus of the ESDT project and research working group. A series of resources have been developed to support organisations setup and complete evaluations.
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