These resources have been developed by the Eastern Sector Development Team to provide you with information and practical tools to assist you in your work. If you need support with any of these resources please use the contact us page to send us a message.
Through an animated video, the diversity jigsaw and discussion topics this resource articulates the unique aspects of diversity and person centred care, the relationship between these approaches, how they influence each other and the need for diversity and person centred care to be understood throughout the continuum of the persons journey through the service system​
This Channel is a collection of videos compiled by the ESDT covering diversity, person centred care and wellness related topics. It has many personal stories that can be used to understand the potential barriers someone may experience when accessing services and provides and opportunity to review your services from the perspectives of different clients.
Connecting through stories shares personal stories from clients and staff, provide advice and good practice in regards to diversity, inclusion, wellness and reablement. It allows us to connect with people and understand how and why inclusive person-centred approaches are necessary.    
With significant changes to the way people access aged care services including the separation of assessment and service delivery service providers now need  to think differently about the way they welcome clients into their services.  These resources have been developed to support service providers to reflect on their assessment and planning processes with the view to reducing duplication and delivering a streamlined and person centred approach to service delivery. 
This resource has been designed to support the use of appropriate language and inclusive communication approaches. Adopting these approaches will ensure that people accessing your services feel welcomed, valued and understood.  It includes information to support you to have meaningful conversations that are person-centred and consider each person's diversity. It also includes information and tools that you can use with your staff, volunteers and consumers.​
This resource provides, research and a series of help sheets  designed  to support organisations who wish to  open their English-speaking Social Support Groups (SSG) to people with no or low English proficiency and to ensure participants feel welcome and included.

Goal Directed Care Planning Toolkit

Developed with the support of the EMR Alliance members as part of the ASM round 2 seeding grant project. The toolkit includes information and guidelines to support organisations review their systems that support goal directed care planning and evaluate their practice

Consumer Feedback Toolkit

Designed to support organisations in the EMR to develop and implement effective and efficient consumer feedback systems that are appropriate for a diverse range of clients

Supporting Volunteers to take an Active Service Approach

The kit was designed for HACC funded organisations with a volunteer workforce. It provides key messages about engaging volunteers in an ASM approach with a focus on change management, recruitment, induction and on-going training and support. Th kit includes a workbook and 12 Volunteer handouts, including translated material which service providers can use to support volunteer training
This resource was led by Manningham Community Health Service (Access Health & Community Service) in partnership with Inner East Community Health Service (Access Health & Community Service), Whitehorse Community Health Service (Carrington Health) and Monash Link Community Health Service (Link Health & Community Service). The resource promotes the principles of ASM, person centred thinking and goal directed care planning and includes a suite of allied health care plan examples
​Evaluation is a critical part of continuous improvement and was a focus of the ESDT project and research working group. A series of resources have been developed to support organisations setup and complete evaluations.​
The ESDT celebrates the diversity of the EMR and actively supports our funded service providers to make their services inclusive and accessible for everyone.  We acknowledge Aboriginal and Torres Strait Islander people as the traditional owners of country throughout Australia and pay respect to elders past, present and emerging.

The ESDT is supported by the Australian Government Department of Health. Visit the Department of Health website (http://www.health.gov.au/)  Disclaimer: Although funding for this website has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government. 

 ©ESDT Copyright 2021 None of the materials, content or intellectual property may be used or reproduced for commercial interests.
  •