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  • Home
  • Person-Centred Practice
    • Wellness & Reablement
    • Diversity >
      • Access & Support
  • Resources
    • Connecting the Pieces
    • Board Briefing Toolkit
    • Supporting volunteers to take an inclusive wellness approach
    • ESDT youtube channel
    • Connecting through stories
    • Inclusive Service Specific Assessment and Care Planning
    • Connecting through Inclusive Communication Practices
    • Building Culturally Inclusive Social Support Groups
    • Goal Directed Care Planning Toolkit
    • Consumer Feedback Toolkit
    • Orientation to Healthy Ageing Principles for Allied Health
    • Useful links
  • Online learning
    • Diversity, Wellness and Reablement 101
    • Podcast
    • Address Diversity and Wellness in the ACQS
    • Connecting through a rights-based approach
    • Towards Specialisation
    • Connecting through a rights-based approach
    • Embedding an inclusive wellness approach with volunteers
    • Understanding Reablement
    • Addressing diversity and wellness within the aged care quality standards
    • Dignity of Risk
    • Assessment and Care Planning
    • Meaningful review of a client's service specific care plan
    • Moving to outcomes based approach
    • Ageing well
    • CHSP Wellness and Reablement Resources
  • Aged Care Reform
    • E- Library Links
    • Communication Toolkit
  • Training & Events
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Connecting through Inclusive Communication Practices

Connecting through inclusive communication practices​

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​Using appropriate language and communication approaches is critical to ensuring that people accessing your services feel welcomed, valued and understood. Staff and volunteers need to reflect on the language and communication approaches they use,  so that they are accessible and appropriate for all, taking into account diverse experiences, preferences and characteristics.

This resource contains information, tools and good practice examples that you can use with your staff, volunteers and consumers to develop new communication material or when reviewing existing communication material. It focuses on the use of inclusive language and communication practices that are meaningful and relevant to potential and current consumers of your service. It also has useful information and links to other resources which will support you to have meaningful conversations that are person centred and consider each person's diversity. 


Connecting through inclusive communication practices -
​Resource Guide

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​Introduction to inclusive communication, language & health literacy

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Inclusive communication in action

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​Developing inclusive written communication
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Inclusive communication and language guide

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Developing inclusive communication - Template

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Inclusive communication and language checklist and audit tool

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Applying inclusive approaches to your My Aged Care communication

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The ESDT celebrates the diversity of the EMR and actively supports our funded service providers to make their services inclusive and accessible for everyone.  We acknowledge Aboriginal and Torres Strait Islander people as the traditional owners of country throughout Australia and offer respect to elders past, present and emerging.

The ESDT is supported by the Australian Government Department of Health, Disability & Ageing. . Visit the Department of Health website (http://www.health.gov.au/)  
Disclaimer: Although funding for this website has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government. 


 ©ESDT Copyright 2025 None of the materials, content or intellectual property may be used or reproduced for commercial interests.

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  • Home
  • Person-Centred Practice
    • Wellness & Reablement
    • Diversity >
      • Access & Support
  • Resources
    • Connecting the Pieces
    • Board Briefing Toolkit
    • Supporting volunteers to take an inclusive wellness approach
    • ESDT youtube channel
    • Connecting through stories
    • Inclusive Service Specific Assessment and Care Planning
    • Connecting through Inclusive Communication Practices
    • Building Culturally Inclusive Social Support Groups
    • Goal Directed Care Planning Toolkit
    • Consumer Feedback Toolkit
    • Orientation to Healthy Ageing Principles for Allied Health
    • Useful links
  • Online learning
    • Diversity, Wellness and Reablement 101
    • Podcast
    • Address Diversity and Wellness in the ACQS
    • Connecting through a rights-based approach
    • Towards Specialisation
    • Connecting through a rights-based approach
    • Embedding an inclusive wellness approach with volunteers
    • Understanding Reablement
    • Addressing diversity and wellness within the aged care quality standards
    • Dignity of Risk
    • Assessment and Care Planning
    • Meaningful review of a client's service specific care plan
    • Moving to outcomes based approach
    • Ageing well
    • CHSP Wellness and Reablement Resources
  • Aged Care Reform
    • E- Library Links
    • Communication Toolkit
  • Training & Events
  • e-Bulletins
  • Contact Us
    • Subscribe