Connecting through inclusive communication practices
Using appropriate language and communication approaches is critical to ensuring that people accessing your services feel welcomed, valued and understood. Staff and volunteers need to reflect on the language and communication approaches they use, so that they are accessible and appropriate for all, taking into account diverse experiences, preferences and characteristics.
This resource contains information, tools and good practice examples that you can use with your staff, volunteers and consumers to develop new communication material or when reviewing existing communication material. It focuses on the use of inclusive language and communication practices that are meaningful and relevant to potential and current consumers of your service. It also has useful information and links to other resources which will support you to have meaningful conversations that are person centred and consider each person's diversity.
Using appropriate language and communication approaches is critical to ensuring that people accessing your services feel welcomed, valued and understood. Staff and volunteers need to reflect on the language and communication approaches they use, so that they are accessible and appropriate for all, taking into account diverse experiences, preferences and characteristics.
This resource contains information, tools and good practice examples that you can use with your staff, volunteers and consumers to develop new communication material or when reviewing existing communication material. It focuses on the use of inclusive language and communication practices that are meaningful and relevant to potential and current consumers of your service. It also has useful information and links to other resources which will support you to have meaningful conversations that are person centred and consider each person's diversity.
