Connecting through inclusive communication practices
​
​Using appropriate language and communication approaches is critical to ensuring that people accessing your services feel welcomed, valued and understood. Staff and volunteers need to reflect on the language and communication approaches they use,  so that they are accessible and appropriate for all, taking into account diverse experiences, preferences and characteristics.

This resource contains information, tools and good practice examples that you can use with your staff, volunteers and consumers to develop new communication material or when reviewing existing communication material. It focuses on the use of inclusive language and communication practices that are meaningful and relevant to potential and current consumers of your service. It also has useful information and links to other resources which will support you to have meaningful conversations that are person centred and consider each person's diversity. 

Section 4- 'The Inclusive Communication and Language Guide' contains an easy to follow template and tools to support your review or development of new communication material. The inclusive communication and language checklist has been designed so that it can also be edited online. 

The resource has been divided into sections for ease of use:

Connecting through inclusive communication practices- Resource guide
connecting_through_inclusive_communication_practices_complete_resource_guide

Section 1- Introduction to inclusive communication, language & health literacy
intro_to_inclusive_communication_language___health_literacy_1

Section 2- Inclusive communication in action
inclusive_communication_in_action_2

Section 3- Developing inclusive written communication
developing_written_communication_3

Section 4- Inclusive communication and language guide
inclusive_communication___language_guide_4

Template
download and save the blank document before typing text into the editable PDF 

Checklist
download and save the blank document before typing text into the editable PDF

Using Wellness & Inclusive communication elements to describe your service on My Aged Care