Overview: ​

The Consumer Feedback Toolkit is a resource aimed at supporting service providers in developing and implementing effective consumer feedback systems.

It offers practical advice and tools for staff to design systems that are suitable for diverse consumers.

Developed by Kate Pascale and Associates Pty. Ltd. with the Eastern Sector Development Team in 2015, the toolkit was redeveloped in 2024 based on feedback from users.

The goal of the Toolkit is to help providers gather evidence about their work and learn from consumers.

PDF Resources

• Consumer Feedback Toolkit- Introduction and Background
• Collecting and using Consumer Feedback Effectively - designing your approach
• Conducting Focus Groups with Consumers
• Consumer Focus Group Tools and Templates
• Developing consumer survey
• Consumer survey tools and templates
• Conducting in-depth interviews with consumers
• ​Consumer interview tools and templates

Ms Word Resources

• Consumer feedback toolkit - survey checklist
• Consumer focus group facilitators guide templates
• Consumer feedback toolkit - designing your approach worksheet
• Consumer feedback toolkit - consumer interview protocol templates

Click on the image above to access an Overview of the Toolkit

Click on the image above to access the Introduction and Background Resource

Click on the image above to access the Collecting and using Consumer Feedback Effectively - designing your approach resource

Click on the image above to access the Developing consumer surveys resource

Click on the image above to access the Consumer survey tools and resources

Click on the image above to access the Conducing focus groups with consumers resource

Click on the image above to access the Consumer Focus Groups tools and templates

Click on the image above to access the Conducing in-depth focus groups with consumers resource

Click on the image above too access the Conducting interviews tools and templates resource