What is Access and Support?
Staying independent, healthy and safe at home is important, but finding the right services to help can be complicated. Access and Support staff can work with people to find and access the services that are right for them.
Access and Support staff work with older people, people with disabilities and their carers who are from different backgrounds and communities who are having difficulty accessing Commonwealth Home Support Program (CHSP) or the HACC Program for Younger People (HACC PYP). Their role is to support people who are having trouble navigating the system and find services that suit them.
Who is eligible?
Access and Support services often assist people at various stages throughout the client pathway who, because of a barrier connected to their diversity
A person could be eligible to work with an Access and Support worker if they meet the criteria above and identify with one or more of the areas below:
How can Access and Support help?
The first step is for the Access and Support worker to learn about the person, understand what is important and what they want to achieve. They work with the person and the people who support them, to develop a plan and find the right solution and services.
This might include:
 Diversity planning and practice in HACC services in Victoria: a practice guide for HACC A&S roles, Sept 2013.
Access and Support in the EMR
There are seven organisations within the EMR who have Access and Support workers covering the local government catchment areas. Organisation may have a specialised diversity area, but all will be able to assist with referrals and ensure eligible people are connected to another Access and Support organisation.
Access and Support organisations and the areas they support
Carrington Health- 88432251
Boroondara, Manningham, Monash, Whitehorse
Chinese Community Social Services Centre- 9888 8671
All EMR Councils
EACH Social & Community Health- 9735 7945
Knox, Maroondah, Yarra Ranges
Eastern Health – Yarra Valley CHS- 1300 130 381
Migrant Information Centre- 9275 6901
Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse, Yarra Ranges
Mullum Mullum Gathering Place - 9725 2166
Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse
St Vincent’s Hospital (Melbourne) - 9288 3817