- The Aged Care Reforms Communication Toolkit Release 1.0
With limited time before the new Act takes effect, providers must ensure their staff, clients and governing boards understand what’s changing and why it matters.
The ESDT and our Victorian SSD partners have engaged Enkindle Consulting to develop a practical and time-saving communications toolkit to support CHSP and Support at Home providers during the transition to the new Aged Care Act and Support at Home program.
This Communications Toolkit bridges the gap between government-issued materials and what providers need on the ground. It includes:
- Editable templates to tailor communications to staff, clients and boards
- Clear, audience-specific messaging to support understanding and reduce confusion
- FAQs and staff scripts to help frontline teams respond confidently and accurately
- Resources that promote compliance, minimise risk, and maintain trust across all stakeholder groups.
The toolkit ensures all key messages are delivered consistently and clearly, saving providers the time and pressure of creating materials from scratch.
The toolkit will be released in stages throughout June.
The first release is out now.
Support at Home Communications Toolkit | Release 1.0
- Home Care Package Transitional Arrangements
Download the document via bit.ly/ct-support-home
Aged Care Act Communications Toolkit | Release 1.0
- New Aged Care Act Overview
- New Regulatory Framework & Registration
- High Quality of Care
- Eligibility
- Code of Conduct
- Statement of Rights
- Statutory Duties
Associated Providers under the new Aged Care Act- New Regulatory Model
This video will help the providers to prepare for the changes coming to aged care from 1 July 2025.
From 1 July 2025, third party providers and subcontractors will be known as associated providers. They will deliver services on behalf of a registered provider
Registered providers are responsible for the quality of care delivered on their behalf and ensuring their associated providers comply with relevant obligations. Under the new Act, registered providers cannot contract out their regulatory responsibilities.
Workers of an associated provider will be considered to be workers of the registered provider for the purposes of the Aged Care Act. This means they will need to be screened to make sure they are suitable to work in an aged care setting.
An associated provider may become a registered provider in their own right.
Once the new Act commences, registered aged care providers will have to report details of current associated providers that are delivering aged care services on their behalf vis GPMS.
Published 2 June 2025
This video will help the providers to prepare for the changes coming to aged care from 1 July 2025.
From 1 July 2025, third party providers and subcontractors will be known as associated providers. They will deliver services on behalf of a registered provider
Registered providers are responsible for the quality of care delivered on their behalf and ensuring their associated providers comply with relevant obligations. Under the new Act, registered providers cannot contract out their regulatory responsibilities.
Workers of an associated provider will be considered to be workers of the registered provider for the purposes of the Aged Care Act. This means they will need to be screened to make sure they are suitable to work in an aged care setting.
An associated provider may become a registered provider in their own right.
Once the new Act commences, registered aged care providers will have to report details of current associated providers that are delivering aged care services on their behalf vis GPMS.
Published 2 June 2025
Summary- Commonwealth Home Support Programme (CHSP) provider update – May 2025
ESDT has developed a Summary following release of the Commonwealth Home Support Programme (CHSP) provider update – May 2025
to provide concise information about program functionality, changes and obligations.
You can access the Summary document Here
Published 26 May 2027
ESDT has developed a Summary following release of the Commonwealth Home Support Programme (CHSP) provider update – May 2025
to provide concise information about program functionality, changes and obligations.
You can access the Summary document Here
Published 26 May 2027
Registered Supporter role in Aged Care
Summary
ESDT has developed a Summary following the release of the new Registered supporter role for aged care: Arrangements for the transition to the new Aged Care Act 2024 that has been published recently.
The Summary document is developed to provide at-a-glance concise information about the transition of representative relationships in My Aged Care to the new registered supporter role when the Aged Care Act 2024 commences.
It explains the role of registered supporters and the option for older people and their representatives to opt out of the transition
You can access the Summary document Here
Published 25/05/2025
Summary
ESDT has developed a Summary following the release of the new Registered supporter role for aged care: Arrangements for the transition to the new Aged Care Act 2024 that has been published recently.
The Summary document is developed to provide at-a-glance concise information about the transition of representative relationships in My Aged Care to the new registered supporter role when the Aged Care Act 2024 commences.
It explains the role of registered supporters and the option for older people and their representatives to opt out of the transition
You can access the Summary document Here
Published 25/05/2025
𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘁 𝗛𝗼𝗺𝗲 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝗴𝘂𝗶𝗱𝗲 𝗵𝗮𝘀 𝗯𝗲𝗲𝗻 𝘂𝗽𝗱𝗮𝘁𝗲𝗱 𝗮𝗻𝗱 𝗽𝘂𝗯𝗹𝗶𝘀𝗵𝗲𝗱 𝘁𝗼𝗱𝗮𝘆 𝟮𝟯 𝗠𝗮𝘆 𝟮𝟬𝟮𝟱
𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘁 𝗛𝗼𝗺𝗲 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝗴𝘂𝗶𝗱𝗲
The updated items are marked as 'New" in red and new action items added, some are time sensitive:
• Prepare for transition
• Understand your regulatory obligations as a provider
• Support at Home services for Aboriginal and Torres Strait Islander people
• Receive payment
The updated items are marked as 'New" in red and new action items added, some are time sensitive:
• Prepare for transition
• Understand your regulatory obligations as a provider
• Support at Home services for Aboriginal and Torres Strait Islander people
• Receive payment
𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘁 𝗛𝗼𝗺𝗲 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝗴𝘂𝗶𝗱𝗲
The updated items are marked as 'New" in red and new action items added, some are time sensitive:
• Prepare for transition
• Understand your regulatory obligations as a provider
• Support at Home services for Aboriginal and Torres Strait Islander people
• Receive payment
The updated items are marked as 'New" in red and new action items added, some are time sensitive:
• Prepare for transition
• Understand your regulatory obligations as a provider
• Support at Home services for Aboriginal and Torres Strait Islander people
• Receive payment
Would you like to be a registered aged care provider?
The Aged Care quality and Safety Commission (ACQSC) has released a Draft Audit Evidence Collection Tool (AECT) - Registration that helps the ACQSC to understand if the organisation or person can conform with the related strengthened Aged Care Quality Standards.
The use of the tool is mandatory for organisations interested to be registered in categories 4,5 & 6.
ACQSC use this tool to collect evidence about:
Updated 21 May 2025
The Aged Care quality and Safety Commission (ACQSC) has released a Draft Audit Evidence Collection Tool (AECT) - Registration that helps the ACQSC to understand if the organisation or person can conform with the related strengthened Aged Care Quality Standards.
The use of the tool is mandatory for organisations interested to be registered in categories 4,5 & 6.
ACQSC use this tool to collect evidence about:
- the systems and processes you will establish
- how you will deliver high-quality care to older people.
Updated 21 May 2025
Data Exchange Dictionary - Stage 1
The Data Exchange Dictionary (Data Dictionary) assists service providers to enter data into the Data Exchange (DEX) in a consistent way that best reflects the program activity being delivered. This document provides policy guidance on entering data into DEX for Commonwealth Home Support Program (CHSP) services funded by the Department of Health and Aged Care.
Please note that from the 1 July 2025 only Stage 1 fields will be available in DEX for service delivery:
• Hours
• Minutes
• Total Cost
• Quantity
• Fees Charged
In preparation for the 1 July 2025 data reporting, we suggest the following actions. Please note that some of the actions are time sensitive to ensure that you can claim funding for service delivery timely to support financial viability
𝗔𝗰𝘁𝗶𝗼𝗻𝘀:
• 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 the new CHSP Service List
• You will 𝗻𝗼𝘁 𝗯𝗲 𝗮𝗯𝗹𝗲 𝘁𝗼 𝗰𝗹𝗮𝗶𝗺 for services provided post 1 July 2025 until you add new Program Activities in your DEX Portal
• New program activities will be available in DEX 𝗳𝗿𝗼𝗺 𝟭 𝗝𝘂𝗹𝘆 𝟮𝟬𝟮𝟱
• 𝗔𝗱𝗱 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗔𝗰𝘁𝗶𝘃𝗶𝘁𝗶𝗲𝘀 to your Outlet for Helpdesk to approve asap (𝗼𝗻 𝗼𝗿 𝗮𝗳𝘁𝗲𝗿 𝟭 𝗝𝘂𝗹𝘆 𝟮𝟬𝟮𝟱)
• The Program Activity’s 𝘀𝘁𝗮𝘁𝘂𝘀 𝘄𝗶𝗹𝗹 𝗰𝗵𝗮𝗻𝗴𝗲 𝘁𝗼 “𝗔𝗰𝘁𝗶𝘃𝗲” when approved
• This approval process may initially take 𝘂𝗽 𝘁𝗼 𝟭𝟱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀
• 𝗖𝗿𝗲𝗮𝘁𝗲 𝗻𝗲𝘄 𝗰𝗮𝘀𝗲𝘀 to associate with the new Program Activities from the new Service List soon as Program Activities status is 'Active"
• You may need to 𝗹𝗶𝗻𝗸 𝗰𝗹𝗶𝗲𝗻𝘁 𝗿𝗲𝗰𝗼𝗿𝗱𝘀 𝘁𝗼 𝗗𝗘𝗫 in your client data management database (depending on your CDM design)
• Commence reporting from 1 July 2025 for approved services only
Updated 21 May 2025
The Data Exchange Dictionary (Data Dictionary) assists service providers to enter data into the Data Exchange (DEX) in a consistent way that best reflects the program activity being delivered. This document provides policy guidance on entering data into DEX for Commonwealth Home Support Program (CHSP) services funded by the Department of Health and Aged Care.
Please note that from the 1 July 2025 only Stage 1 fields will be available in DEX for service delivery:
• Hours
• Minutes
• Total Cost
• Quantity
• Fees Charged
In preparation for the 1 July 2025 data reporting, we suggest the following actions. Please note that some of the actions are time sensitive to ensure that you can claim funding for service delivery timely to support financial viability
𝗔𝗰𝘁𝗶𝗼𝗻𝘀:
• 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 the new CHSP Service List
• You will 𝗻𝗼𝘁 𝗯𝗲 𝗮𝗯𝗹𝗲 𝘁𝗼 𝗰𝗹𝗮𝗶𝗺 for services provided post 1 July 2025 until you add new Program Activities in your DEX Portal
• New program activities will be available in DEX 𝗳𝗿𝗼𝗺 𝟭 𝗝𝘂𝗹𝘆 𝟮𝟬𝟮𝟱
• 𝗔𝗱𝗱 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗔𝗰𝘁𝗶𝘃𝗶𝘁𝗶𝗲𝘀 to your Outlet for Helpdesk to approve asap (𝗼𝗻 𝗼𝗿 𝗮𝗳𝘁𝗲𝗿 𝟭 𝗝𝘂𝗹𝘆 𝟮𝟬𝟮𝟱)
• The Program Activity’s 𝘀𝘁𝗮𝘁𝘂𝘀 𝘄𝗶𝗹𝗹 𝗰𝗵𝗮𝗻𝗴𝗲 𝘁𝗼 “𝗔𝗰𝘁𝗶𝘃𝗲” when approved
• This approval process may initially take 𝘂𝗽 𝘁𝗼 𝟭𝟱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗮𝘆𝘀
• 𝗖𝗿𝗲𝗮𝘁𝗲 𝗻𝗲𝘄 𝗰𝗮𝘀𝗲𝘀 to associate with the new Program Activities from the new Service List soon as Program Activities status is 'Active"
• You may need to 𝗹𝗶𝗻𝗸 𝗰𝗹𝗶𝗲𝗻𝘁 𝗿𝗲𝗰𝗼𝗿𝗱𝘀 𝘁𝗼 𝗗𝗘𝗫 in your client data management database (depending on your CDM design)
• Commence reporting from 1 July 2025 for approved services only
Updated 21 May 2025
Statement of Rights - UPDATE
At the ‘New aged care regulatory model – provider obligations and rules’ webinar on the 8th of May 2025 providers were advised that they will need to get participants to sign the Statement of Rights from July 1. This is contrary to all the documented guidance; therefore, SSD has sought clarification and have been advised that signing of the Statement of Rights is not a requirement of the new Act.
Under section 155, the rules prescribe that a provider must provide an older person information on their rights, a copy of a Statement of Rights, and assist the older person to understand the information and the Statement of Rights.
A registered provider must comply to do this before, or when, the registered provider commences delivery of funded aged care services to that older person.
Record keeping rules already require registered providers to retain records showing compliance with their obligations, including provision of the Statement of Rights (currently Charter of Rights). Rather than stipulating a signed copy, it is left to the provider to determine how they demonstrate compliance.
This change supports the embedding of rights in the delivery of funded aged care services and removes an administrative ‘tick-box’ requirement.
The Department of Health & Aged Care will post a clarification to this question on their web page through the link to the webinar recording
New aged care regulatory model – provider obligations and rules – webinar slides | Australian Government Department of Health and Aged Care
Updated 19 May 2025
At the ‘New aged care regulatory model – provider obligations and rules’ webinar on the 8th of May 2025 providers were advised that they will need to get participants to sign the Statement of Rights from July 1. This is contrary to all the documented guidance; therefore, SSD has sought clarification and have been advised that signing of the Statement of Rights is not a requirement of the new Act.
Under section 155, the rules prescribe that a provider must provide an older person information on their rights, a copy of a Statement of Rights, and assist the older person to understand the information and the Statement of Rights.
A registered provider must comply to do this before, or when, the registered provider commences delivery of funded aged care services to that older person.
Record keeping rules already require registered providers to retain records showing compliance with their obligations, including provision of the Statement of Rights (currently Charter of Rights). Rather than stipulating a signed copy, it is left to the provider to determine how they demonstrate compliance.
This change supports the embedding of rights in the delivery of funded aged care services and removes an administrative ‘tick-box’ requirement.
The Department of Health & Aged Care will post a clarification to this question on their web page through the link to the webinar recording
New aged care regulatory model – provider obligations and rules – webinar slides | Australian Government Department of Health and Aged Care
Updated 19 May 2025
A new registered supporter role for aged care: Arrangements for the transition to the new Aged Care Act 2024
This guide explains the transition of representative relationships in My Aged Care to the new registered supporter role when the Aged Care Act 2024 commences. It explains the role of registered supporters and the option for older people and their representatives to opt out of the transition
Updated 19 May 2025
This guide explains the transition of representative relationships in My Aged Care to the new registered supporter role when the Aged Care Act 2024 commences. It explains the role of registered supporters and the option for older people and their representatives to opt out of the transition
Updated 19 May 2025
Support at Home Provider Training- Program Overview
This provider training is not mandatory. However, it is recommended that providers at least complete the program overview. The Aged Care Act 2024 introduces major changes to how aged care is delivered. This training helps providers understand their obligations and adapt their service delivery to meet the new standards
Support at Home provider training – Assessment process and service delivery module
This page contains the link to the PDF version of the Support at Home provider training – Assessment process and service delivery module. Users will be able download the PDF resource and access the training offline
Updated 18 May 2025
Provider Operational Readiness - Priority Actions List
This list aims to guide aged care providers on actions before and after 1 July 2025, to implement the new Aged Care Act and Support at Home program.
This list consolidates information and guidance that has been (or soon will be) released to support transition and readiness for providers to consider these actions.
Updated 13 May 2025
DEX Exchange Tool Kit- Stage 1, CHSP
This toolkit provides information and guidance to Commonwealth Home Support Program (CHSP) providers. It outlines the actions providers should take to prepare for changes in their Data Exchange (DEX) reporting requirements
Updated 8 May 2025
Support at Home Program Manual V2 has been released.
We have highlighted the changes in red
Updated 8 May 2025
Commonwealth Home Support Programme (CHSP) provider update – Draft Aged Care Rules (Release 4b)
This update provides further information about the Draft Aged Care Rules – Release 4b and how they will apply to the Commonwealth Home Support Programme (CHSP). The draft Rules were publicly released for consultation on 15 April 2025, and feedback is due by 13 May 2025.
This document provides additional information on how the draft Rules for service agreements, care and services plans and the provision of information to individuals will be applied to the CHSP.
Updated 8 May 2025
This update provides further information about the Draft Aged Care Rules – Release 4b and how they will apply to the Commonwealth Home Support Programme (CHSP). The draft Rules were publicly released for consultation on 15 April 2025, and feedback is due by 13 May 2025.
This document provides additional information on how the draft Rules for service agreements, care and services plans and the provision of information to individuals will be applied to the CHSP.
Updated 8 May 2025
Support at Home Monthly Statement Template
An example of a monthly statement to be sent to Support at Home participants from 1 July 2025. This is not a prescribed format but a guide for the providers to support implementation
An example of a monthly statement to be sent to Support at Home participants from 1 July 2025. This is not a prescribed format but a guide for the providers to support implementation
𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘁 𝗛𝗼𝗺𝗲 𝗨𝘀𝗲𝗿 𝗚𝘂𝗶𝗱𝗲 – 𝘀𝘂𝗯𝗺𝗶𝘁𝘁𝗶𝗻𝗴 𝗰𝗹𝗮𝗶𝗺𝘀 𝘁𝗼 𝘁𝗵𝗲 𝗔𝗴𝗲𝗱 𝗖𝗮𝗿𝗲 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗣𝗼𝗿𝘁𝗮𝗹
This document guides providers of the Support at Home program to submit claims through the Services Australia Aged Care Provider Portal (ACPP) and applies to Support at Home claims submitted from 1 July 2025
Updated 28/04/2025
Released consultation drafts for the Aged Care Act Rules- Release 4b
Consultation draft – Aged Care Rules 2025, this is a draft of the Rules released under the Stage 4b consultation on the Rules for the new Aged Care Act.
Aged Care Rules – Release 4b Public Release – Supporting document
Process for managing complaints under the new Aged Care Act in response to Stage 4b of the Aged Care Rules
New Aged Care Act Rules Consultation – Release 4b – Meal Obligation Explainer provides an overview of the proposed meal obligation under the new Aged Care Act in response to Stage 4b of the Aged Care Rules
Updated 15/04/2025
Aged Care Rules – Release 4b Public Release – Supporting document
Process for managing complaints under the new Aged Care Act in response to Stage 4b of the Aged Care Rules
New Aged Care Act Rules Consultation – Release 4b – Meal Obligation Explainer provides an overview of the proposed meal obligation under the new Aged Care Act in response to Stage 4b of the Aged Care Rules
Updated 15/04/2025
HCP recipients transition to the new Support at Home Classification
𝗛𝗖𝗣 𝗿𝗲𝗰𝗶𝗽𝗶𝗲𝗻𝘁𝘀 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝘁𝗼 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘁 𝗛𝗼𝗺𝗲 𝗖𝗹𝗮𝘀𝘀𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻
Following Digital Transformation Tech Talk on the 2 April 2025 facilitated by the DOHAC please note the following:
All current HCP recipients will transition to four interim transition classifications at the same level of funding they are currently assigned on
Transitioned HCP level 1
Transitioned HCP level 2
Transitioned HCP level 3
Transitioned HCP level 4
The clients in Transitioned HCP levels will retain the same level of funding and ‘no worse of’ principle as described in the Aged Care Act.
Therefore, the clients on Transitioned HCP levels classifications will have quarterly budgets in line with their current level of funding.
When/if the client on Transition HCP classification is re-assessed for a high level of need, they will be transitioned to a relevant Support at Home Ongoing Classification while retaining their “grandparented” no-worse principal conditions as described in the Aged Care Act.
These arrangements will cause minimal disruptions to the clients and providers.
Support at Home Training for providers package is going to be released for the providers in April/May and a full version of the Support at Home Manual V2 will be released in June 2025.
Updated 10/04/2025
Following Digital Transformation Tech Talk on the 2 April 2025 facilitated by the DOHAC please note the following:
All current HCP recipients will transition to four interim transition classifications at the same level of funding they are currently assigned on
Transitioned HCP level 1
Transitioned HCP level 2
Transitioned HCP level 3
Transitioned HCP level 4
The clients in Transitioned HCP levels will retain the same level of funding and ‘no worse of’ principle as described in the Aged Care Act.
Therefore, the clients on Transitioned HCP levels classifications will have quarterly budgets in line with their current level of funding.
When/if the client on Transition HCP classification is re-assessed for a high level of need, they will be transitioned to a relevant Support at Home Ongoing Classification while retaining their “grandparented” no-worse principal conditions as described in the Aged Care Act.
These arrangements will cause minimal disruptions to the clients and providers.
Support at Home Training for providers package is going to be released for the providers in April/May and a full version of the Support at Home Manual V2 will be released in June 2025.
Updated 10/04/2025
Released- The new regulatory model- Guidance for CHSP providers
The Department of Health and Aged Care have published a new Regulatory Model- Guidance for the CHSP providers. This document will support your understanding of the changes under the new Aged Care Act and implications on the delivery of the CHSP services
Updated 07/04/2025
Support at Home Pricing Information Relase
The Department has released the following resources. They contain some quite detailed information and an indicative range of prices based on the results of the provider pricing survey the Department ran earlier this year.
Updated 25 March 2025
- Guidance for Setting Support at Home Prices Fact Sheet for Providers
- Summary of Indicative Support at Home Prices
- Consumer Protections for SAH Prices Fact Sheet for Providers
- Consumer Protections for SAH Prices Fact Sheet for Participants
Updated 25 March 2025
Updated Support at Home Program Frequently Asked Questions February 2025
The Support at Home FAQ has been released. We have compared the new version with the previous version, the changes are highlighted as follows: Blue - New Text, Yellow- amended Text
Click here to access the file
Click here to access the file
Updated Support at Home Handbook Feb 2025
The Support at Home Handbook new version has been released 26 February 2025. We have compared the new version with the version from Dec 2025, the changes are highlighted in Red.
| sah_handbook_compared__2_.pdf |
Summary and Proposed Actions - Changes to SAH Pricing Arrangements for In-home Aged Care Providers
The government will introduce Support at Home set price caps from 1 July 2026.
We have summarised Changes to Support at Home pricing arrangements document (updated 24 Jan 2025) and developed actions for your organisation to consider in preparation.
Please note: Changes do not apply to CHSP
We have summarised Changes to Support at Home pricing arrangements document (updated 24 Jan 2025) and developed actions for your organisation to consider in preparation.
Please note: Changes do not apply to CHSP
| summary__and_proposed_actions-_changes_to_support_at_home_pricing_arrangements_for_in-home_aged_care_providers.pdf |
Summary of DEX proposed changes and a Presentation
Under Support at Home and the new Aged Care Act some of the reporting requirements to DEX will change from 1 July 2025.
This change relates to current HCP and CHSP funded activities.
We have developed a DEX Changes Summary and a Presentation to support your understanding of the changes that you will need to consider as part of your operations.
This change relates to current HCP and CHSP funded activities.
We have developed a DEX Changes Summary and a Presentation to support your understanding of the changes that you will need to consider as part of your operations.
| dex_changes_summary_jan_2025.pdf |
| presentation_dex_changes.pdf |
Summary of proposed changes to CHSP Service List
The ESDT has prepared a summary following the release of the Department of Health and Aged Care proposed CHSP Service List and expected changes to the CHSP program from 1 July 2025.
| summary_of_proposed_changes_to_chsp_service_list_to_align_with_sah_24_dec_2024.pdf |
A response from Victoria to Pricing Approach for the Support at Home service list 2025-26
22 October 2024
This submission represents the collective insights and perspectives of 70 attendees from 52 diverse organisations across Victoria, following a series of three roundtable discussions held in October 2024. The roundtables, expertly designed and facilitated by Enkindle Consulting, brought together representatives from a wide range of sectors including community health, local councils, not-for-profit organisations, state health services, and Aboriginal community-controlled organisations. These sessions provided a comprehensive view, with active participation from those operating in metropolitan, regional, rural, and remote areas of Victoria.
This collaborative effort aims to inform and shape the pricing approach for the Support at Home service list for 2025-26, ensuring that the voices and needs of all Victorians are considered.
This submission represents the collective insights and perspectives of 70 attendees from 52 diverse organisations across Victoria, following a series of three roundtable discussions held in October 2024. The roundtables, expertly designed and facilitated by Enkindle Consulting, brought together representatives from a wide range of sectors including community health, local councils, not-for-profit organisations, state health services, and Aboriginal community-controlled organisations. These sessions provided a comprehensive view, with active participation from those operating in metropolitan, regional, rural, and remote areas of Victoria.
This collaborative effort aims to inform and shape the pricing approach for the Support at Home service list for 2025-26, ensuring that the voices and needs of all Victorians are considered.
| vic-ssd-partner-submission-ihacpa-pricing-approach.pdf |
Victorian RAS Information Session: Webinar Recording
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A recording of the information session held 8 August 2024, for Victorian CHSP-funded providers outlining the change to Regional Assessment Service (RAS) providers from July to December 2024 in Victoria.
Featuring
Coordinated By: Bayside City Council SSD, Eastern Sector Development Team (EACH) SSD and Grampians SSD. Supporting Resources: |
Watch the Webinar Recording at: youtu.be/QAhQk4hdnHA
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Business Development and Growth Webinar Series:
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Reviewing & Strengthening Organisational Foundations
Webinar 20 March 2024 Aaron Goldsworthy (Senior Consultant, Australian Strategic Services) and a panel of 3 industry leaders explore the critical elements organisations need for successful development and growth, and how to objectively assess your organisation’s key elements and planning for its future. Watch the webinar on YouTube at: youtu.be/OBO3DMKLMik |
Principles, Practices, Processes and Tools
Webinar 28 March 2024 Aaron Goldsworthy (Senior Consultant, Australian Strategic Services) and a panel of 3 industry leaders explore key principles, practices, processes and tools that leadership teams must understand and enact to deliver the aforementioned strategies and projects, and therein the successful development of their organisation and the growth of services Watch the webinar on YouTube at: youtu.be/zzeEqBvYx0k |
Access the Resource Guide (all resources provided by theme): here
Strong Victorian Response to the Draft Aged Care Act
On behalf of the SSD Connect Alliance, Bayside City Council SSD and Eastern SSD Partnership, a BIG THANK YOU to the aged care leaders who shared their perspectives on the proposed new Act.
We delivered our written submission to the government in February. You can access the submission here.
The submission is the result of 4 roundtables held in late January 2024.
124 aged care leaders from 75 organisations participated in the roundtables, offering comprehensive representation across metro, regional, rural and remote Victoria. Community health, local councils, not-for-profits, health services and Aboriginal community controlled organisations had a seat at the table.
Thank you Jennene Buckley and Tash Edwards from Enkindle Consulting for your expert design and facilitation of the roundtables, and preparing the submission.
We’re proud to be part of a strong Victorian voice in the consultation process.
We delivered our written submission to the government in February. You can access the submission here.
The submission is the result of 4 roundtables held in late January 2024.
124 aged care leaders from 75 organisations participated in the roundtables, offering comprehensive representation across metro, regional, rural and remote Victoria. Community health, local councils, not-for-profits, health services and Aboriginal community controlled organisations had a seat at the table.
Thank you Jennene Buckley and Tash Edwards from Enkindle Consulting for your expert design and facilitation of the roundtables, and preparing the submission.
We’re proud to be part of a strong Victorian voice in the consultation process.
News in brief - Aged care reform |
Serious Incident Response Scheme |
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As the aged care sector prepares to transition to the new Support at Home program for 1 July 2024 it is important that service providers prepare for the regulatory and program changes that will impact their organisations, staff and clients.
To help keep you connected to the ongoing changes the Eastern Sector Development Team will host periodic briefing sessions that provide you with a summary of various reform activities, consultations and changes in the pipeline. The first News in brief session was held on the 5 October 2022 and the second on 9 February 2023. The recorded webinars and a summary of key consultations, resources and links provided here. 
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Following the ESDT online Forum held on 18 October 2022, we are pleased to make available, a recording of the 'Are you ready for SIRS' presentation. This session is based on the Aged Care and Quality Safety Commission Best Practice Guide to Incident Management and provides a great opportunity for all providers to check their understanding of good practice incident management.
The session focuses on your obligation to have (and maintain) an effective Incident management system (IMS) and outlines the key elements of a best practice approach which includes the establishment of policies and procedures, recording tools/templates, education and communication and good governance and accountability. The session also includes information about what you can be doing to prepare for the introduction of SIRS and provides links to useful resources. |
Specialisation Verification Framework |
Navigating the aged care system - The care finder program |
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The Specialisation Verification Framework has been established in response to recommendation 30 of the Royal Commission into Aged Care Quality and Safety which stated that there should be verification to ensure ‘that the provider has proper grounds for making any representation of being able to provide specialised services for groups of people with diverse backgrounds and life experiences.’
Developed by Australian Healthcare Associates (AHA), the Framework seeks to address this recommendation, by embedding a focus on diversity in the aged care system and helping senior Australians to choose providers that meet their specific needs. Essentially, the framework sets out the conditions under which providers can promote their service to different communities on My Aged Care (for example culturally and linguistically diverse people, LGBTI, Veterans, etc). This online session will introduce you to the new proposed specialisation verification framework for My Aged Care which commenced on the 27th June 2022. Included in the session are the key features of the framework, the two-tiered specialisation criteria, expectations of the verification and certification processes and discussions on what you can be doing to become a specialised provider. |
The aged care system is complex and not everyone is able navigate their way to a successful outcome on their own. People will and do experience barriers to navigating and accessing the services they need. To improve access and navigation of aged care, the Department of Health & Ageing is introducing the Care Finder program in January 2023.
This online session will introduce you to the new Care Finder Program and discuss how it links with the broader aged care navigation and service systems including Trusted Indigenous Facilitators and complementary specialist support. The session includes information about the program’s objectives and expected outcomes, the Care Finder target audience, the roles and responsibilities of care finders and the referral pathways. |
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