CHSP services providers are progressing the implementation of inclusive wellness practices to support older people to live their best lives. For many, this has required changes in service delivery at both a practice and systems level. To understand the effectiveness of these changes, providers have been involved in quality improvement processes to build an understanding about whether new approaches are being implemented in a way that best meets their consumers need.
But do you know if the services you deliver are making a difference in the lives of the people who access them?
This online session uses the Partnership Approach outcomes measurement framework to build your knowledge about outcome measures – what they are, why they’re important and how you can integrate them within your program areas to collect meaningful data about the impact your program is having on the lives of people who access them.