With significant changes to the way people access aged care services including the separation of assessment and service delivery service providers now need  to think differently about the way they welcome clients into their services. The resources below have been developed to support services providers to reflect on their assessment and planning processes with the view to reducing duplication and delivering a streamlined and person centred approach to service delivery.

Service specific goal setting and care planning

This resource provides an overview of:

• person centred goal setting and care planning as key elements of practice in the Commonwealth Home Support Programme.

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Reducing duplication in Service Specific Assessments

This resource includes information about:

• The phases of assessment and planning
• The National Screening and Assessment Form (NSAF)
• Practical strategies to reduce duplication, and
• Useful Resources

Embedding a strengths based approach in client conversations

This resource includes information about:

• What is a strengths based approach?
• How is it different?
• What are the benefits of this approach?
• Practical strategies to embed a strengths based approach, and
• Example questions​

​Monitoring, Feedback and Review of service specific care plans

This resource is designed to:

• support staff to use and maintain service specific care plans through ongoing monitoring, feedback and review practices

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