• Support at Home 
  • Digital & Reporting 
  • CHSP
  • Aged Care Act & Rules 
  • Single Assessment  
  • Finance, Pricing, Claims 
  • Workforce 
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Link               Support at Home resource page- Department of Health, Disability & Ageing


Published or      Publication Name
Updated       

22/12/2025     Complaints & whistleblower protections Stakeholder Toolkit- Checklist (developed by ESDT) 

22/12/2025     Complaints & whistleblower protections Stakeholder Toolkit- Implementation Plan- (by ESDT)

22/12/2025     Complaints & whistleblower protections Stakeholder Toolkit Summary (developed by ESDT)

18/12/2025     Complaints & whistleblower protections Stakeholder Toolkit 

18/12/2022     Support at Home Manual Update December 2025 - Summary (developed by ESDT)

11-11-2025     Pre-audit readiness checklist

10-11-2025     Provider Requirements Search tool webinar frequently asked questions

10-11-2025     A new chapter for aged care from 1 November webinar - Frequently Asked Questions

03-11-2025     Specialisation Verification Framework

03-11-2025     My Aged Care Provider Specialisation Verification application forms

03-11-2025     Support at Home program – participant contributions

03-11-2025     End-of-Life Pathway form
  
03-11-2025     Assistive Technology over $15,000

03-11-2025     Service agreements and the Aged Care (Consequential and Transitional Provisions) Rules 2025

03-11-2025     When to Request a Support Plan Review from an Assessor fact sheet


03-11-2025     Strengthened Aged Care Quality Standards – August 2025

03-11-2025     ​Hardship assistance for aged care – Fact sheet

03-11-2025     New Aged Care Act - Module 3 (Release 2) - Embedding rights in practice for aged care workers

03-11-2025     ​New Aged Care Act - Module 3 (Release 2) - Embedding rights in practice for aged care providers

03-11-2025     Training checklist – aged care workers and volunteers

03-11-2025     Training checklist – aged care providers

03-11-2025     Training checklist – older people, their families and carers

01-11-2025     Volunteers in aged care training and resource kit – For volunteers and volunteer managers

01-11-2025     Engaging volunteers in aged care – Guidance handbook for aged care providers

01-11-2025     Managing volunteers in aged care – Guidance handbook for volunteer managers

01-11-2025     Managing volunteers in aged care – Guidance handbook for volunteer managers for volunteer managers 

01-11-2025     Frequently asked questions for potential volunteers in aged care 
​
01-11-2025     Registered Supporters- Quick reference guide for aged care workers: Working with registered supporters

01-11-2025     Registered Supporters- Supported decision making: Aged care provider training presentation

01-11-2025     Registered Supporters-Supported decision making: Aged care provider training package 

01-11-2025     Registered Supporters-Quick reference guide for aged care providers: Working with registered supporters 

01-11-2025     Registered Supporters in Aged Care Brochure 

31-20-2025     Registered Supporters- Information Sharing Policy 

31-10-2025     Support at Home program – participant contributions

31-10-2025     Hardship assistance for aged care – Fact sheet 

31-10-2025    Statement of Rights practice alignment tool for aged care workers

31-10-2025    ​Embedding Rights: Policy and process checklist for aged care providers

31-10-2025    Tip sheet for aged care providers: Checking for alignment between the Statement of Rights and the living experience of older people

31-10-2025    Discussion card for aged care providers: What rights-based care looks like

31-10-2025    Discussion card for aged care workers: What rights-based care looks

31-10-2025    Reflection sheet for aged care providers - What matters to me in care

31-10-2025    Reflection sheet for aged care workers: What matters to me in care 
​
31-10-2025     Registered Supporters- Information Sharing Policy 

31-10-2025     Registered Supporters- Complaints Form about registered Supporters 

31-10-2025     Registered Supporters- Complaints and Reviews of Decisions Policy  

29-10-2025     Open disclosure poster and fact sheet 

29-10-2025     Top tips for registered providers: Building a strong complaints system - fact sheet

29-10-2025     Code of Conduct for Aged Care – introductory video for consumers

29-10-2025     Code of Conduct for Aged Care – introductory video for providers and workers
​
29-10-2025     Complaints Handling Policy

28-10-2025     Provider Registration Policy (updated)

28-10-2025     Reportable incidents and SIRS - A quick guide to changes from 1 Nov 2025

28-10-2025     Transition Care Program – New Aged Care Act 2024 implementation – Assessment and client care

28-10-2025     Transition Care Program – New Aged Care Act 2024 implementation FAQs

28-10-2025    Transition Care Program Guidelines – November 2025

28-10-2025     Support at Home: Key messaging for older people on service agreements

27-10-2025     SAH- Guidance for providers on service agreements

24-10-2025     SAH- Program Provider Transition Guide 

24-10-2025     Provider Operational Readiness- Priority Actions List 

24-10-2025     SAH- Classification & budgets 

23-10-2025     SAH- Service Cancellations and no-shows 

22-10-2025     Registered Supporters FAQ

22-10-2025     Registered Supporters- Notification Policy

22-10-2025     Registered Supporters- Safeguard from Abuse Policy 

22-10-2025     Registered Supporters- Cancellation of Registration Policy 

21-10-2025     SAH- Program Manual- A Guide for Registered Providers V4.1 

21-10-2025     SAH - Self Management Fact Sheet 

15-10-2025     SAH- FAQ for providers 

15-10-2025     SAH-The new priority system and funding allocation​ 

13-10-2025     AT-HM Scheme Guidelines 

13-10-2025     AT-HM Scheme Guidelines- Appendix 1-ATM Prescription Framework 

13-10-2025     AT-HM Prescription Example 

13-10-2025     AT-HM Scheme Guidelines- Appendix 2- Claiming Framework 

07-10-2025     SAH- Service List- FAQ

29-09-2025     Provider Operational Readiness- Action List 

23-09-2025     SAH- Estimated Contribution Rate - download e-Kit

25-07-2025     Support at Home FAQ for Providers 

10-07-2025     Communication Toolkit- Aged Care Act & Support at Home (developed by SSD)

17-06-2025     New Aged Care Act Start Update- FAQ

16-06-2025     Support at Home Services Fact Sheet
​
16-06-2025     Support at Home End-of-Life Pathway Fact Sheet

16-06-2025     Support at Home Participant Contributions Fact Sheet 

16-06-2025     Hardship assistance for aged care Fact Sheet 

03-06-2025     Roles in Care Management and Clinical Care under the Support at Home (Developed by Ageing Australia)

02-06-2025     Restorative Care Pathway Clinical Guidelines  
​
25-05-2025     Summary- Registered Supporter Role in Aged Care (developed by the ESDT)
​
19-05-2025     Support at Home Provider Training- Assessment Process and Service Delivery module

18-05-2025     Support at Home Provider Training- Program Overview 

16-05-2025     A New Registered Supporter Role for Aged Care: Arrangements for the transition to the new Aged Care                            Act 2024
​
26/02/2026     Support at Home FAQ with identified changes Feb 2025 (developed by the ESDT)                                     


                                           



​


00-00-2025     Aged care digital reform page - Department of Health and Aged Care

08-12-2025     File Bulk Upload Technical Specifications (CHSP) 

26-11-2025     Data Exchange Toolkit Stage 2 - Summary (developed by ESDT)

26-11-2025     Data Exchange Toolkit- Stage 2 

03-11-2025     Summary of My Aged Care and GPMS changes

03-11-2025     Changes for the My Aged Care System and Government Provider Management System (GPMS)

17-10-2025     Logging into GPMS Portal -video

14-10-2025     A digital readiness checklist for providers 

14-10-2025     A Guide to digital changes for providers 

13-10-2025     GPMS- FAQ- New Act System Changes 

13-10-2025     Data Exchange Dictionary- Stage 1 Version 2 

18-09-2025     Program Specific Guidance for the CHSP

01-07-2025     CHSP Specific version DEX Protocols 

01-04-2025     New Aged Care Act: A GPMS guide to digital changes for providers 

01-04-2025     A guide to digital changes for providers 

31-03-2025     CDM Business Glossary  

31-03-2025     GPMS Conceptual Data Model 

28-03-2025     Digital readiness checklist for providers
                      
​20-01-2025     Summary of proposed DEX changes (developed by the ESDT)

20-01/2025    DEX Reporting Changes Presentation (developed by the ESDT)

24-12-2024     Data & Digital Road Map 

17-10-2024     Proposed changes to CHSP Data Exchange from 1 July 2025 – Fact sheet

                      







 
22/12/2025     Complaints & whistleblower protections Stakeholder Toolkit- Checklist (developed by ESDT) 

22/12/2025     Complaints & whistleblower protections Stakeholder Toolkit- Implementation Plan- (by ESDT)

22/12/2025     Complaints & whistleblower protections Stakeholder Toolkit Summary (developed by ESDT)

18/12/2025     Complaints & whistleblower protections Stakeholder Toolkit 

03-11-2025     Commonwealth Home Support Program Services (CHSP) – Preparing for an emergency event

​03-11-2025     CHSP services: caring for older people in heatwaves,
​
03-10-2025     CHSP Program Changes from 1 November 2025 - information for clients 

03-09-2025     CHSP Service Agreements Checklist (developed by the ESDT)

30-09-2025     CHSP Data Collection Spreadsheet- Exceptional Circumstances Pathway 

30-09-2025     CHSP aged care clients information collection notice 

30-09-2025     Unassessed CHSP clients with exceptional circumstances- Fact Sheet

01-07-2025     CHSP Service List Mapping 

01-07-2025     CHSP Provider Manual 2025-27

23-06-2025     CHSP Provider Update 

26-05-2026     Summary- Commonwealth Home Support Programme (CHSP) provider Update May 2025 (developed by                            the ESDT)

21-05-2025     CHSP Frequently Asked Questions 

07-05-2025     CHSP Service Catalogue 2025-27 (Updated) 
​
08-05-2025     CHSP Provider Update- Draft Aged Rules 4b - application to CHSP

07-04-2025     The new regulatory model – Guidance for CHSP providers

18-03-2025     Commonwealth Home Support Programme (CHSP) provider fact sheet – Supporting unregistered and                              unassessed CHSP clients

18-03-2025     Letter template for unassessed Commonwealth Home Support Programme (CHSP) clients

18-03-2025     CHSP provider letter – Supporting unregistered and unassessed CHSP clients

20-12-2024     Summary of Proposed changes to the CHSP service List (developed by the ESDT)

​


Finance, pricing, claims
​

11-11-2025     Liquidity calculator for registered providers in the aged care sector,

04-11-2025     Consumer protections for Support at Home prices – fact sheet for participants 

04-11-2025     Support at Home pricing FAQs 

04-11-2025     Consumer protections for Support at Home prices – fact sheet for providers 

04-11-2025     Guidance for setting Support at Home prices – fact sheet for providers 

​24-10-2025     SAH Monthly Statement Template 

24-10-2025     SAH Monthly Statement Guide for Older People 

24-10-2025     SAH- Finalising HCP claims and commencing claims for SAH

​23-10-2025     Change in Financial Reporting from 1 November 2025

13-10-2025     Summary of Indicative Support at Home prices 

13-10-2025     SAH- pricing FAQ

13-10-2025     Consumer protections for SAH prices- fact sheet for providers 
​
13-10-2025     Guidance for setting SAH prices - Fact Sheet for providers 

07-10-2025     SAH -Prices for Allied Health and Nursing Services 

07-10-2025     Summary- SAH Prices for Allied Health and Nursing Services (Developed by ESDT)   

02-10-2025     Schedule of contributions for SAH services 

22-09-2025     Guide to Changes in Financial reporting from 1 November 2025

03-06-2025     Support at Home Invoice Sample Files and reference data  
 
07-05-2025     Claims & Payments Business Rules Guidance 

29-04-2025     Support at Home User Guide- Submitting claims to the aged care provider portal

24-03-2025     Summary of Indicative Support at Home Prices 

​20-02-2025   Support at Home program claims and payments business rules guidance Stage 1

20-02-2025     Summary & Proposed Actions of the Changes to the S@H pricing arrangements (developed by                                        the ESDT)



















The ESDT celebrates the diversity of the EMR and actively supports our funded service providers to make their services inclusive and accessible for everyone.  We acknowledge Aboriginal and Torres Strait Islander people as the traditional owners of country throughout Australia and offer respect to elders past, present and emerging.

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