The Aged Care Reforms Communication Toolkit Release 1.0
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With limited time before the new Act takes effect, providers must ensure their staff, clients and governing boards understand what’s changing and why it matters.

The ESDT and our Victorian SSD partners have engaged Enkindle Consulting to develop a practical and time-saving communications toolkit to support CHSP and Support at Home providers during the transition to the new Aged Care Act and Support at Home program.

This Communications Toolkit bridges the gap between government-issued materials and what providers need on the ground. It includes:
  • Editable templates to tailor communications to staff, clients and boards
  • Clear, audience-specific messaging to support understanding and reduce confusion
  • FAQs and staff scripts to help frontline teams respond confidently and accurately
  • Resources that promote compliance, minimise risk, and maintain trust across all stakeholder groups.

The toolkit ensures all key messages are delivered consistently and clearly, saving providers the time and pressure of creating materials from scratch.
The toolkit will be released in stages throughout June.
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The first release is out now.

Support at Home Communications Toolkit | Release 1.0 
  • Home Care Package Transitional Arrangements

 Download the document via   bit.ly/ct-support-home


Aged Care Act Communications Toolkit | Release 1.0 
  • New Aged Care Act Overview
  • New Regulatory Framework & Registration
  • High Quality of Care
  • Eligibility
  • Code of Conduct
  • Statement of Rights
  • Statutory Duties
 Download the document via    bit.ly/ct-aged-care-act
The ESDT celebrates the diversity of the EMR and actively supports our funded service providers to make their services inclusive and accessible for everyone.  We acknowledge Aboriginal and Torres Strait Islander people as the traditional owners of country throughout Australia and offer respect to elders past, present and emerging.

The ESDT is supported by the Australian Government Department of Health, Disability & Ageing. . Visit the Department of Health website (http://www.health.gov.au/)  
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