Overview and Introduction
This series of case studies were developed as part of a webinar series that explores the need to address diversity and wellness within the strengthened Aged Care Quality Standards.
These case studies provide good practice approaches to specific situations, highlight the breadth of diversity within each person and the need for inclusive and person-centred practice to be embedded throughout the organisation.
Reflective questions have been developed to support service providers discuss the issues raised in the case studies with their staff and volunteers, at team meetings or as part of individual learning.
These case studies provide good practice approaches to specific situations, highlight the breadth of diversity within each person and the need for inclusive and person-centred practice to be embedded throughout the organisation.
Reflective questions have been developed to support service providers discuss the issues raised in the case studies with their staff and volunteers, at team meetings or as part of individual learning.
Standard 1 | The Person
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Standard 1, which underpins all other standards, focuses on treating older people with dignity and respect, acknowledging their individuality, diversity and life experiences. It ensures that aged care providers recognise, embrace and deliver services that respond to each person's
unique background, culture and identity. For example, providers are required to identify and understand the individual communication needs and preferences of older people, deliver culturally safe and trauma-aware care, and support older people in cultivating relationships and social connections. 
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Standard 2 | The Organisation
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Standard 2 focuses on the governance and management systems required to deliver high-quality care and services. This standard mandates that organisations set strategic priorities that promote a culture of continuous improvement, accountability and partnership with older people. By actively involving older people, their families and carers in the decision-making processes, the organisation ensures that care services are responsive to the diverse needs and preferences of
their clients. This approach aligns with good diversity and wellness practices by creating an inclusive environment where every individual's unique background and experiences are respected and valued. Furthermore, it underscores the importance of supporting a competent and caring workforce that is supported to deliver person-centred care.
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Standard 3 | Care and Services
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Standard 3 describes how providers must deliver care and services tailored to the older person's needs and preferences, emphasising the importance of effective assessment, planning, communication and coordination. This Standard highlights that family and carers play
a crucial role in assisting or providing care, ensuring that care plans are regularly reviewed and adjusted based on the older person's changing needs and preferences. These enhanced standards also require providers to engage older people in the planning and evaluation of care, ensuring their voices are heard and their choices respected. By fostering a culture of safety, inclusion and quality, the strengthened standards aim to optimise the quality of life for older people, supporting them to live their best lives in a way that respects their autonomy and individual needs.
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Standard 4 | The Environment
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Standard 4 ensures that the physical environment in which care is delivered is safe, clean, comfortable and conducive to the wellbeing of older people. The standard highlights the need for environments that support movement, engagement, and inclusion, making sure that spaces are accessible and reduce safety risks. This includes maintaining equipment that meets the specific needs of diverse populations and providing environments that promote social connections and a sense of belonging. By ensuring that the environment is tailored to the individual needs of older people, this standard supports person-centred care and wellness practices, fostering an atmosphere where individuals feel respected, safe, and empowered to maintain their independence.
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Standard 5 | Clinical Care
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Standard 5 focuses on delivering safe and quality clinical care that is evidence-based and tailored to the needs and preferences of older people. The standard emphasises the importance of comprehensive assessment and planning to address the complex needs of all
older people, informed by an understanding of their diversity. It requires providers to implement a clinical governance framework that ensures continuous improvement and accountability in clinical care. By prioritising person-centred care, the standard ensures that older people receive care that respects their autonomy, dignity and unique health requirements. This approach aligns with good diversity and wellness practices by recognising the importance of culturally competent care and supporting the holistic wellbeing of older people through tailored clinical interventions.
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