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    • Diversity >
      • Access & Support
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    • Connecting the Pieces
    • Supporting volunteers to take an inclusive wellness approach
    • ESDT youtube channel
    • Connecting through stories
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    • Connecting through Inclusive Communication Practices
    • Building Culturally Inclusive Social Support Groups
    • Goal Directed Care Planning Toolkit
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Eastern Sector Development Team
  • Home
  • Inclusive Access & Person-Centred Practice
    • Wellness & Reablement
    • Diversity >
      • Access & Support
  • Resources
    • Connecting the Pieces
    • Supporting volunteers to take an inclusive wellness approach
    • ESDT youtube channel
    • Connecting through stories
    • Inclusive Service Specific Assessment and Care Planning
    • Connecting through Inclusive Communication Practices
    • Building Culturally Inclusive Social Support Groups
    • Goal Directed Care Planning Toolkit
    • Consumer Feedback Toolkit
    • Orientation to Healthy Ageing Principles for Allied Health
    • Useful links
  • Online learning
    • Diversity, Wellness and Reablement 101
    • Podcast
    • Aged Care Reform
    • Towards Specialisation
    • Connecting through a rights-based approach
    • Embedding an inclusive wellness approach with volunteers
    • Understanding Reablement
    • Addressing diversity and wellness within the aged care quality standards
    • Dignity of Risk
    • Assessment and Care Planning
    • Meaningful review of a client's service specific care plan
    • Moving to outcomes based approach
    • Ageing well
    • CHSP Wellness and Reablement Resources
  • Contact Us
  • e-Bulletins

Consumer Feedback Toolkit

PictureClick on image to access the 'Consumer Feedback Toolkit'

1.1_introducing_the_emr_hacc_alliance_consumer_feedback_toolkit.pdf

consumer_feedback_toolkit_-_1.2_introduction_and_background.pdf

2.0_collecting_and_using_consumer_feedback_effectively_designing_your_approach.pdf

consumer_feedback_toolkit_-_3.1_developing_consumer_surveys.pdf

​consumer_feedback_toolkit_-_3.2_consumer_survey_tools_and_templates.pdf

​consumer_feedback_toolkit_-_4.1_conducting_focus_groups_with_consumers.pdf

​consumer_feedback_toolkit_-_4.2_consumer_focus_group_tools_and_templates.pdf

consumer_feedback_toolkit_-_5.1_conducting_in-depth_interviews_with_consumers.pdf


​consumer_feedback_toolkit_-_5.2_consumer_interview_tools_and_templates.pdf



The ESDT celebrates the diversity of the EMR and actively supports our funded service providers to make their services inclusive and accessible for everyone.  We acknowledge Aboriginal and Torres Strait Islander people as the traditional owners of country throughout Australia and offer respect to elders past, present and emerging.

The ESDT is supported by the Australian Government Department of Health. Visit the Department of Health website (http://www.health.gov.au/)  Disclaimer: Although funding for this website has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government. 

 ©ESDT Copyright 2023 None of the materials, content or intellectual property may be used or reproduced for commercial interests.
  • Home
  • Inclusive Access & Person-Centred Practice
    • Wellness & Reablement
    • Diversity >
      • Access & Support
  • Resources
    • Connecting the Pieces
    • Supporting volunteers to take an inclusive wellness approach
    • ESDT youtube channel
    • Connecting through stories
    • Inclusive Service Specific Assessment and Care Planning
    • Connecting through Inclusive Communication Practices
    • Building Culturally Inclusive Social Support Groups
    • Goal Directed Care Planning Toolkit
    • Consumer Feedback Toolkit
    • Orientation to Healthy Ageing Principles for Allied Health
    • Useful links
  • Online learning
    • Diversity, Wellness and Reablement 101
    • Podcast
    • Aged Care Reform
    • Towards Specialisation
    • Connecting through a rights-based approach
    • Embedding an inclusive wellness approach with volunteers
    • Understanding Reablement
    • Addressing diversity and wellness within the aged care quality standards
    • Dignity of Risk
    • Assessment and Care Planning
    • Meaningful review of a client's service specific care plan
    • Moving to outcomes based approach
    • Ageing well
    • CHSP Wellness and Reablement Resources
  • Contact Us
  • e-Bulletins