PictureClick on image to access the 'Consumer Feedback Toolkit'

1.1_introducing_the_emr_hacc_alliance_consumer_feedback_toolkit.pdf

consumer_feedback_toolkit_-_1.2_introduction_and_background.pdf

2.0_collecting_and_using_consumer_feedback_effectively_designing_your_approach.pdf

consumer_feedback_toolkit_-_3.1_developing_consumer_surveys.pdf

​consumer_feedback_toolkit_-_3.2_consumer_survey_tools_and_templates.pdf

​consumer_feedback_toolkit_-_4.1_conducting_focus_groups_with_consumers.pdf

​consumer_feedback_toolkit_-_4.2_consumer_focus_group_tools_and_templates.pdf

consumer_feedback_toolkit_-_5.1_conducting_in-depth_interviews_with_consumers.pdf

​consumer_feedback_toolkit_-_5.2_consumer_interview_tools_and_templates.pdf


The ESDT celebrates the diversity of the EMR and actively supports our funded service providers to make their services inclusive and accessible for everyone.  We acknowledge Aboriginal and Torres Strait Islander people as the traditional owners of country throughout Australia and pay respect to elders past and present.

The ESDT is supported by the Eastern Sector Development Team, Victorian Government and the Australian Government Department of Health. Visit the Department of Health website (http://www.health.gov.au/)  Disclaimer: Although funding for this website has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government. 

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